I just had an amazing experience with Karla from this office. I live in a townhouse that is also a condo, so there are several parties and insurance policies involved in various aspects of insuring my home. I was unsure how to ensure some new property on the exterior of my home and after struggling to find the answers on my own, I called this office, which provides the master insurance policy for our community. Karla took down my contact information, made a call, and found the answer to my question very quickly. The best part is that I learned my property is covered without me having to pay anything extra. Thanks for your excellent customer service.